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One-screen ordering, combos and deals, token numbers, a customer queue display and kitchen tickets — a POS measured in seconds per order.
In quick service the metric is seconds per order, and every design decision follows from it. No submenus three levels deep, no searching for a burger by name, no confirmation dialog between the order and the kitchen. Items sit on one screen as tiles in the order people buy them, and the whole sale is completable with one hand.
The other difference is the deal. Fast food sells combos, upsizes, add-a-drink and buy-one-get-one, and those have to price correctly and instantly — including when a customer swaps the drink inside a combo.
Tiles instead of menus, arranged by how often items sell, drivable one-handed during a rush.
Combo pricing, upsizes, add-ons and swaps with explicit rule precedence and tested edge cases.
Order numbers on the receipt and a screen customers can watch, which cuts counter questions.
Station printing or a kitchen display with ready alerts, so the counter is not shouting orders.
Phone and counter delivery orders, rider assignment and cash-collected reconciliation.
Sales and item mix by hour and day, plus per-cashier speed and variance.
Everything here exists to remove taps and remove ambiguity when there are nine people in line.
Deal logic is where most cheap POS software breaks: a combo where the drink was swapped charges the wrong amount, or a discount stacks twice. We define deals as rules with explicit precedence, and we test the awkward cases — a deal item returned, a deal split across two bills, a discount applied on top of a promotional price.
Hourly sales and item-mix reporting tells you when you are actually busy and what sells in that window, which is what staffing and prep schedules should be built on. Most owners are mildly wrong about their own peak until they see it hour by hour for a month.
Straight answers, including the ones that rule us out.
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